What innovation strategies maximize business growth?
Innovation Strategy | Organizational Diagnosis
Client
Project
7 weeks
TATA Consultancy Services (TCS)
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. TCS believes innovation and collective knowledge can transform the future with greater purpose. TCS has more than 606,000 employees operating in 46 countries.
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TCS would like to create an innovative strategic design of a new infrastructure capability to help leverage and scale innovation across the organization.
THE PROJECT
The project employed a 14-week, 4-phase design approach to systematically evaluate and implement system changes addressing disparities in 30-day readmissions at the UCM Cancer Center. Beginning with baseline data exploration and collaboration with staff, the process included mapping current care, engaging representative Black cancer patients, and finally, prototyping interventions with stakeholders. This structured design approach aims to enhance equity and contribute to improved healthcare outcomes.
THE OUTCOME
Collaborating with Cancer Center patients, the team established priorities and crafted culturally-responsive solutions. The outcomes include four solution prototypes accompanied by respective design requirements to guide the implementation of targeted interventions, aiming to address the identified challenges and enhance the overall healthcare experience for minority cancer patients.